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Effective Date: October 2, 2026
This Shipping Policy is officially established by FLO GARDEN TOOLS & FACILITIES PTY. LTD., the operator of our official e-commerce platform www.flogardentools.com. It outlines all standardized rules, timelines, fee structures and service details for order shipping, delivery and related logistics arrangements for every order you place on our website. Our core mission is to help you turn your little balcony or backyard into a lush, relaxing green paradise today, by delivering our high-quality garden tools and top-loved gear that every home gardener adds to their cart right now to your doorstep in safe, fast and reliable condition. All official contact channels for shipping-related inquiries are listed as follows: contact email [email protected], contact phone number +61 469 248 348, and our operational warehouse and headquarters address at Unit 4, 46–48 Whyalla Place, Prestons NSW 2170, Australia. If you have any questions about your order shipping status, delivery options or logistics arrangements, our dedicated logistics support team is always ready to assist you.
All successfully submitted and paid orders will enter our official processing queue within 2 business days after payment confirmation. Our warehouse team located at the Prestons NSW facility will conduct strict quality checks for your selected garden products, pack your items with shock-resistant protective materials that are specially tailored for garden tools, and complete order dispatch within 1 to 3 business days for most in-stock products. Please note that order processing time does not include public holidays in New South Wales, weekends, or periods of unexpected high traffic such as seasonal garden sale events. You will receive a formal order confirmation email immediately after your payment goes through, and a separate shipping notification email with your unique tracking number once your order leaves our warehouse.
We provide shipping services covering all residential and business addresses across Australia, with clear, transparent fee structures with no hidden surcharges for regular orders:
Once your order is out for delivery, our courier will contact you via the phone number you provided at checkout to arrange a suitable delivery time slot. If no one is available to receive the package at the designated address during the first delivery attempt, the courier will leave a delivery notification card, and you can reschedule a re-delivery time directly via the tracking link we sent you in the shipping confirmation email, free of extra charge for the first re-delivery.
We highly recommend all customers inspect the outer packaging of the parcel carefully before signing for receipt. If you find obvious severe damage to the outer packaging that may affect the condition of the garden tools inside, you have the full right to request an on-site unpacking check with the courier before confirming receipt, and contact our support team immediately if any product damage is found.
We are not responsible for delivery delays that are caused by force majeure events, including extreme adverse weather conditions, natural disasters, official public health emergency restrictions, or unforeseen logistics network disruptions that are out of our reasonable control. In such rare cases, our support team will send you real-time update notifications about your order status, and work with you to find the most appropriate solution to minimize disruption to your gardening plans.
We do not offer international shipping services for the time being, and all orders placed on our website are restricted to delivery addresses within Australian territory. For any further shipping related inquiries, you can reach our support team via [email protected] or call us at +61 469 248 348 during our business hours, and we will respond to your request within 24 working hours.