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Effective Date: October 2, 2026
These Terms of Service (hereinafter referred to as “Terms”) constitute a legally binding agreement between you, the user and customer of our platform, and FLO GARDEN TOOLS & FACILITIES PTY. LTD., the registered operator of the e-commerce website accessible via www.flogardentools.com. By accessing, browsing, registering an account, placing an order, or using any function of our platform, you explicitly acknowledge that you have read, understood, and agreed to be bound by every clause outlined in these Terms. If you do not agree with any part of these Terms, you must immediately cease all use of our website and refrain from submitting any personal information or placing any purchase order through our system. Our dedicated support team is available to assist you with all inquiries related to these Terms, and you may reach us through our official contact channels: contact email [email protected], contact phone number +61 469 248 348, and physical registered address at Unit 4, 46–48 Whyalla Place, Prestons NSW 2170, Australia. Our core mission as stated on our platform is to help you turn your little balcony or backyard into a lush, relaxing green paradise today, and the rules outlined in these Terms are designed to protect the rights of every home gardener who shops for the top-loved gear that every home gardener adds to their cart right now, while ensuring fair, safe, and consistent operations for all members of our growing gardening community.
To create a registered user account on [www.flogardentools.com], you must be at least 18 years of age, or have the explicit legal consent and supervision of a parent or legal guardian if you are under the age of 18. By submitting an account registration request, you confirm that all information you provide during the registration process, including your full legal name, valid email address, contact phone number, and delivery address, is accurate, complete, and up to date at the time of submission.
You are solely responsible for safeguarding the security of your account login credentials, including your unique account password. You agree that you will not share your account access details with any third party, and you will take full and complete responsibility for all activities, transactions, and order placements that occur under your user account. If you detect any unauthorized access to your account, you must notify our support team immediately via [email protected]. We reserve the right to suspend, temporarily restrict, or permanently terminate your user account at any time without prior notification if we detect account activity that violates these Terms, poses a security risk to our platform, or causes potential harm to other users or the normal operations of our business.
We make every reasonable effort to ensure that all product descriptions, images, specifications, functionality demonstrations, and pricing details displayed on [www.flogardentools.com] are as accurate as possible. However, minor visual differences between the physical product you receive and the images displayed on our website may exist due to variations in camera lighting, screen display settings, or minor manufacturing material adjustments, and these small, non-material variations do not qualify as grounds for invalidating an order or requesting improper returns.
All product prices listed on our platform are denominated in Australian Dollars (AUD), and are inclusive of applicable Goods and Services Tax (GST) unless explicitly stated otherwise on the individual product detail page. We reserve the right to adjust product pricing, run promotional discount campaigns, or modify service fee structures at any time at our sole discretion, without prior advance notification to users. The price applied to your order will be the exact price displayed on the product page at the moment you successfully complete your order checkout process.
Please note that your submission and payment for an order constitutes an offer to purchase the selected products from us, rather than a immediately binding sales contract. We retain the full right to accept or decline your order for any reason. After you submit a paid order, our team will conduct a formal order verification step to confirm product stock availability, transaction security, and delivery address validity. The formal binding sales contract between us and you will only come into full effect after we send you the official order acceptance confirmation email that confirms your order has been verified and scheduled for processing. In rare cases where a product you ordered is listed at an obviously incorrect abnormally low price due to an obvious system technical error, we reserve the right to cancel your order even after payment is completed, issue a full 100% refund of the charged amount, and notify you of this arrangement in a timely manner.
When you access [www.flogardentools.com] and use our platform services, you explicitly agree that you will not engage in any of the following prohibited activities:
If we confirm that you have engaged in any of the prohibited activities listed above, we reserve the right to immediately terminate your access to our platform, permanently ban your user account, cancel all pending unshipped orders under your name, and reserve the right to pursue legal remedies if your actions cause measurable losses to our business.
All payment transactions conducted on [www.flogardentools.com] are processed via our PCI DSS fully compliant certified third-party payment processors. We accept all major mainstream payment methods commonly used in Australia, including valid credit cards, debit cards, trusted digital wallet services, and other payment methods displayed as available at the checkout page. By submitting a payment, you confirm that you are the legal authorized holder of the selected payment method, and you have sufficient available funds or credit limits to cover the full total amount of your order, including product prices, applicable shipping fees, and any other service charges clearly displayed at checkout.
You agree to pay all charges incurred under your user account at the price rates in effect at the time you make the corresponding purchase, and you take full responsibility for all applicable taxes, duties, or additional fees that may be imposed by local authorities related to your order, other than taxes that we are legally obligated to collect and remit on your behalf. If a payment transaction fails to be authorized, or a subsequent chargeback request is submitted without valid and reasonable justification, we reserve the right to restrict your future payment access on our platform, and recover all corresponding losses and administrative fees incurred due to the improper chargeback.
All content published and hosted on [www.flogardentools.com], including but not limited to all original text product descriptions, high-resolution product photos, exclusive gardening guide articles, original video tutorials that demonstrate how to use our top garden picks tools, website interface designs, logos, brand marks, software code elements, and all other related intellectual property assets, are the exclusive property of FLO GARDEN TOOLS & FACILITIES PTY. LTD., and are protected by Australian Copyright Act, trademark laws, and international intellectual property treaty provisions.
You are granted a limited, non-exclusive, non-transferable, revocable personal license to access, browse, and use our website content for your personal, non-commercial use related to planning and maintaining your own home garden. You are strictly prohibited from licensing, sublicensing, distributing, modifying, reproducing, or commercially exploiting any of our platform intellectual property content for any resale, third-party commercial use, or unauthorized republishing purpose without our prior explicit written consent. Nothing outlined in these Terms shall be interpreted as granting you any ownership right or full intellectual property license over any of our platform’s intellectual property assets.
To the maximum extent permitted by applicable Australian consumer laws, FLO GARDEN TOOLS & FACILITIES PTY. LTD. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to lost gardening revenue, lost profits, business interruption losses, or data loss damages that are not directly caused by our gross negligence. Our total aggregate maximum liability for any and all claims related to your order, product, or use of our platform shall never exceed the actual total amount you paid to us for the specific order that gives rise to the corresponding claim.
We make no express or implied warranties for our platform services other than those explicitly stated on our website, including but not limited to no implied warranties of merchantability, fitness for a specific gardening purpose, or uninterrupted, error-free website operation. Our website may experience occasional temporary downtime for system maintenance, server upgrades, or unplanned technical troubleshooting, and we are not liable for any losses incurred due to temporary service unavailability. Nothing in this clause is intended to exclude or restrict your non-waivable statutory rights under the Australian Consumer Law, which cannot be contractually modified or excluded.
We reserve the right to revise, update, or modify the contents of these Terms of Service at any time at our sole discretion, to reflect changes in our business operations, new regulatory requirements, platform function upgrades, or adjustments to our service rules. When we make material changes to these Terms, we will update the “Effective Date” mark at the top of this document, and post a prominent public announcement on the homepage of [www.flogardentools.com] to notify all users. For registered account holders, we will also send a notification email to your registered contact email address to inform you of the upcoming changes.
Your continued access to our website and placement of new orders after the effective date of the revised Terms will be considered as your full acceptance of all updated clauses. If you do not agree with the revised Terms, you must stop using our platform services immediately. We may also update, modify, add, or remove functions, product categories, or content sections on our website at any time without prior individual notification to all users, as part of our continuous effort to improve the shopping experience for our community of home gardeners.
These Terms of Service are governed by and interpreted in full accordance with the laws of the State of New South Wales, Australia, without regard to its conflict of law rules. Any dispute, claim, or controversy arising out of or related to your use of our platform, any product purchase order, or the interpretation and enforcement of these Terms shall first be resolved through good faith friendly negotiation between both parties.
If the dispute cannot be resolved amicably through negotiation within 30 days after one party submits a formal written dispute notification, both parties agree that the exclusive jurisdiction for all legal proceedings related to the dispute shall be the competent courts located in New South Wales, Australia. You explicitly consent to the personal jurisdiction of these courts, and waive any objection to the venue of these proceedings to the fullest extent permitted by applicable law.
If any individual clause outlined in these Terms is found to be invalid, unenforceable, or illegal by a competent court of law, the remaining clauses of these Terms shall remain in full force and effect, fully valid, binding, and enforceable, to the maximum extent permitted by applicable law. The invalid or unenforceable clause shall be replaced by a new valid clause that most closely matches the original intended commercial purpose of the original invalid clause, to ensure that the core agreement between both parties is fully honored.
These Terms, alongside our published Privacy Policy, Shipping Policy, and Refund and Returns Policy that are hosted on our official www.flogardentools.com website, constitute the entire complete agreement between you and FLO GARDEN TOOLS & FACILITIES PTY. LTD. regarding your use of our e-commerce platform and product purchase services. These terms supersede all previous oral or written understandings, agreements, or communications between the two parties related to the same subject matter. No modification or amendment to these Terms shall be considered valid and binding unless it is formally published on our website, or signed in written form by an authorized senior representative of our company.
If you have any questions, concerns, or clarifications regarding any clause in these Terms of Service, you are welcome to contact our support team at any time via [email protected] or call us on +61 469 248 348. Our operating address at Unit 4, 46–48 Whyalla Place, Prestons NSW 2170, Australia is always open for scheduled in-person inquiries during our official business hours from 9AM to 5PM Australian Eastern Standard Time on every working weekday. Our team is committed to providing you with the transparent, reliable service that every home gardener deserves, as we work together to help you create the perfect lush, relaxing green paradise in your own gardening space.